Terms of Service

By accessing or using SnapHome, you agree to these Terms of Service.

Users must:

• Be at least 18 years old
• Be located within the United States
• Have authority to use the service

SnapHome provides inspection documentation software.

SnapHome is not:

• A law firm
• A property management company
• An insurance company
• A contractor
• An appraisal service

Nothing provided by SnapHome constitutes legal advice.

Users should consult qualified professionals when legal guidance is needed.

Users represent and warrant that they have authority to:

• Enter the property
• Conduct inspections
• Capture photos
• Capture videos
• Collect signatures
• Create inspection documentation

Users consent to electronic records and electronic signatures.

Electronic signatures may have the same legal effect as handwritten signatures to the extent permitted by applicable law, including ESIGN and UETA.

Inspection media must be captured directly within the SnapHome workflow.

SnapHome does not guarantee:

• Accuracy of user submissions
• Authenticity of user statements
• Completeness of inspections
• Accuracy of inspection conclusions

SnapHome may describe inspection records as court-ready documentation.

This means inspection records are designed to be organized, timestamped, signed, and preserved.

SnapHome does not guarantee:

• Admissibility in court
• Evidentiary weight
• Legal sufficiency
• Success in litigation
• Security deposit recovery
• Any particular legal outcome

Users retain ownership of inspection content.

Users grant SnapHome a limited license to store, process, display, transmit, and generate documentation from content submitted through the platform.

Except for User Content, all SnapHome software, source code, website content, branding, logos, trademarks, documentation, AI systems, graphics, designs, and other intellectual property are owned exclusively by SnapHome LLC.

Users receive only a limited right to access and use the platform in accordance with these Terms.

Users may not:

• Submit fraudulent information
• Forge signatures
• Upload illegal content
• Misrepresent inspection conditions
• Interfere with platform operations
• Circumvent security controls
• Violate applicable laws

If users voluntarily submit ideas, feature requests, suggestions, recommendations, or feedback, SnapHome may use that feedback without restriction, obligation, or compensation.

Features labeled:

• Beta
• Experimental
• Coming Soon

may change, be unavailable, contain errors, or be removed without notice.

SnapHome may provide AI-assisted features to help users document and compare property conditions.

Use of these features is also governed by SnapHome's separate AI Disclosure.

Users remain solely responsible for reviewing all AI-generated outputs and making independent decisions.

Fees may be charged for platform access and inspection services.

Except where required by law, payments are non-refundable once processing has begun.

SnapHome does not guarantee uninterrupted, secure, or error-free operation. Services, features, or functionality may be updated, modified, suspended, interrupted, or discontinued at any time.

To the maximum extent permitted by law, SnapHome shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages.

Users assume responsibility for all decisions made using inspection records generated through the platform.

SnapHome shall not be responsible for delays, interruptions, or failures caused by events beyond its reasonable control, including natural disasters, internet outages, cyberattacks, governmental actions, labor disputes, failures of third-party providers, or similar events.

Users agree to defend, indemnify, and hold harmless SnapHome LLC, its officers, managers, members, employees, contractors, affiliates, and agents from claims arising from:

• User conduct
• Property disputes
• Inspection disputes
• Violation of law
• Violation of these Terms

All disputes shall be resolved through binding arbitration.

Users agree to resolve disputes individually and waive participation in class actions, class arbitrations, representative actions, and collective proceedings.

These Terms of Service and any disputes arising out of or relating to these Terms or the use of the SnapHome platform shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law principles.

SnapHome may suspend or terminate accounts at any time for violations of these Terms.

Questions regarding these Terms may be directed to:

hello@snaphome.io