SnapHome LLC ("SnapHome," "we," "our," or "us") respects your privacy and is committed to protecting personal information.
Information We Collect
We may collect:
- Name
- Email address
- Account credentials
- Property information
- Unit information
- Inspection records
- Photos captured within the SnapHome workflow
- Videos captured within the SnapHome workflow
- Digital signatures
- Device information
- Browser information
- Usage analytics
- Customer support communications
- Payment transaction records
How We Use Information
We may use information to:
- Operate SnapHome
- Generate inspection documentation
- Authenticate users
- Facilitate digital signatures
- Improve platform functionality
- Prevent fraud
- Respond to support requests
- Comply with legal obligations
Data Ownership
Users retain ownership of inspection content submitted through SnapHome.
By using the platform, users grant SnapHome a limited license to host, store, process, display, transmit, and generate documentation from submitted content solely for operating the service.
Data Retention
Inspection records remain available until deleted by the user.
Deleted content may remain temporarily in backups and disaster recovery systems before permanent removal.
SnapHome may retain records longer when necessary to:
- Comply with law
- Resolve disputes
- Investigate fraud
- Enforce agreements
- Protect platform integrity
Information Sharing
SnapHome does not sell personal information.
Information may be shared with:
- Payment processors
- Cloud infrastructure providers
- Analytics providers
- Customer support providers
- Government authorities when legally required
Business Transfers
If SnapHome is acquired, merged, reorganized, financed, or sells assets, information may be transferred as part of that transaction.
Security
SnapHome uses commercially reasonable administrative, technical, and organizational safeguards.
No internet-connected system can be guaranteed completely secure.